Refund policy
Refunds & Returns
At Grobbies Meat Deli, we take pride in supplying fresh, premium quality products. Due to the perishable nature of our products, returns are limited in accordance with South African food safety regulations and the Consumer Protection Act.
Refunds or replacements may be considered if:
- You received the incorrect product
- Your order arrived damaged or spoiled
- A product is missing from your order
- A product does not reasonably match its description
To qualify for a refund or replacement:
- You must notify us within 24 hours of receiving your order
- Provide your order number or proof of purchase
- Submit clear photographs of the affected product and packaging where applicable
Non-refundable items
Refunds will not be granted for:
- Products incorrectly stored after delivery
- Products reported outside the 24-hour reporting window
- Partially consumed products
- Orders where no one was available to accept delivery
Approved refunds
Approved refunds may be processed as:
- Refund to original payment method
- Store credit
- Product replacement
Refund processing times may vary depending on your payment provider.
Contact us
Phone: 066 129 8514
Email: grobbies.meat@icloud.com